Shopping on line can be easy, simple and save you lots of money. It can also take a lot of your time, frustrate you, and result in unwanted purchases. Now the same can be said for regular high street shopping, but with the vast opportunity presented by the Internet it will pay you to spend a few minutes reading this and understanding how to better optimize your Gamefly shopping experience:
1. Compare - without doubt the biggest advantage that the Gamefly offers shoppers today is the ability to compare thousands of Gamefly at a time. This is a great thing, but not necessarily all the time! Too much can be daunting at times so take advantage of the great comparison sites and where possible let them do the hard work for you.
2. Research - if it has been said it will be on the internet. Ignorance is no longer a justifiable reason for buying the wrong thing. Take the time to research in detail everything that you could possible want to know about
3. Testimonials - don't know anybody that has bought a Gamefly? Wrong! If the Gamefly is good the internet will let you know. Use the Internet as a friend and get testimonials before you buy.
4. Questions - Got a question about Gamefly then search the Forums, FAQ's, Blogs etc. Don't be afraid to ask .....
5. Reputation - Never heard of the company selling Gamefly? Don't worry, no reason why you should know every company in the world, but you know someone that does! Use the internet to find out what people are saying about Gamefly and build up a picture of their reputation for sales, returns, customer service, delivery etc.
6. Returns - still worried that even after all of the above your Gamefly wont be what you want? Check out the returns policy. There is so much competition now that someone, somewhere is bound to offer the terms that you are comfortable with.
7. Feedback - happy with your Gamefly then let people know, after all you are depending on others people input in your buying decision, so why not give a little back.
8. Security - check for the yellow padlock on the Gamefly site before you buy, and the s after http:/ /i.e. https:// = a secure site
9. Contact - got a question about Gamefly, or want to leave a comment then check out the sites contact page. Reputable companies have them and respond.
10. Payment - ready to pay for your Gamefly, then use your credit card or PayPal! Be aware of companies that don't accept them, there may be genuine reasons but given the huge amount of choice you have when buying online there is no reason at all not to buy via credit card or PayPal.
{{Infobox_Company|company_name=GameFly, Inc.|company_logo=|company_type=Private company|company_slogan=|foundation=2002|location=
Los Angeles, California|products=[Video games for video game consoles] online
video game rental subscription service that specializes in providing games for Video game console and
Handheld game console.
Similar to the
DVD rental subscription service Netflix, Gamefly sends games to subscribers via the United States Postal Service in re-mailable, pre-paid mailers. (Non-US residents are ineligible for the service, as GameFly does not ship overseas.) The subscriber then can keep the games for as long as desired while paying the monthly fee, although the number of games is limited by the type of subscription plan chosen by the subscriber. Additionally, the user can create a
wikt:queue, known as the "GameQ", of up to 50 games. Upon returning the game to a GameFly distribution center, GameFly automatically ships out the next game in the "GameQ", making the process cyclical for as long as the user is a subscriber and updates his or her "GameQ". Customers typically expect delivery of their requested games within 2-5 days of shipment. If the received game disc or cartridge is damaged or unplayable for some reason, or if the wrong game was received, the customer can return it for a replacement or have the next item in their rental queue sent instead.
Subscribers can also purchase selected pre-played games at a reduced price should they choose to keep the game, in which case the jacket and instruction booklet will be subsequently mailed to them. Non-subscribers may also buy games, though not at a discounted price afforded to subscribers.
The process is all managed online, where the user must provide a credit card as a form of payment and means of verification.
Also, retail outlets such as Best Buy offered "pre-paid" versions of GameFly for new subscribers (where they pay one month for two months worth of service), and gift certificates can be sent to friends and family -- although these require the people receiving the "pre-paid" pack or gift certificate to furnish a credit card as a means of verification and incurring future charges.
Rental offerings
Launched on
September 8, 2002, GameFly offered 1000 titles for the Sony Computer Entertainment
PlayStation 2,
Microsoft Xbox, and the Nintendo GameCube. A few months after launch, GameFly began renting
Game Boy Advance games in addition to disc-based games. In November 2004, GameFly added
Nintendo DS games to rent. On March 21,
2005, GameFly added Sony PlayStation Portable (PSP) games to their offerings, and near the end of April 2005, GameFly also added
Universal Media Disc movies.
GameFly also began offering
Xbox 360 titles prior to the launch of the console in November of 2005. On July 6th, 2006, Gamefly offered games for Nintendo's
Wii and Sony's
PlayStation 3.
GameFly does not support older game systems, such as the Nintendo 64,
Super Nintendo,
PlayStation, or the
Dreamcast. They also do not plan on adding
PC games to its catalog due to legal issues involving the requirement to install PC games onto the owner's hard drive.
Service plans
GameFly offers four different plans, depending on how many games are rented at a time. All plans are for unlimited games, meaning that the user is not charged on a per-game basis, but on a monthly basis.
One game out at a time costs $15.95 per month.
Two games out at a time costs $22.95 per month. (This is the most popular and promoted plan.)
The three game out at a time plan, which is only eligible to users in good standing for a duration of 60 days, costs $29.95 per month.
The four game plan, which is only available to eligible users in good standing for about 60 days as well, costs $36.95 per month.
Plans are priced using US dollars and sales tax is charged in most states.
GameFly provides email and phone customer service. Email customer service is available seven days a week with a 24 to 48 hour response window. Phone customer service is available Monday through Friday from 9am-1pm PST.
Criticism
GameFly has received criticism in the past due to the company having only one distribution center, in California. As of April, 2007 GameFly has operated a second distribution center located in Pittsburgh, PA.
Wait times may be reduced by using GameFly's "FastReturn®" program, in which customers return a game in the mail, the U.S. Postal Service scans the return and sends a confirmation to GameFly, and GameFly then sends the next available game in the customer's queue before they have received the game in their warehouse. This service is not available in all cities due to the fact that some post offices don't have the proper equipment to transmit scanned data to GameFly.
In the game rental services market, availability of games has been thought to be an issue. It has been theorized that after the Holiday season, for example, a drastic increase in the number of sign-ups sometimes causes a large number of games to be described as either "short wait" or "long wait." This can cause temporary delays in a subscriber's service, but the first game in a subscriber's queue will be sent as soon as its status changes to "available."
GameFly currently operates out of two distribution centers (Los Angeles, CA and Pittsburgh, PA). While the California distribution center ships to all fifty states, Pittsburgh's center only currently ships to the following locations:
Gamefly has stated that more states will be added in the future.{{cite web|url=http://gamefly.custhelp.com/cgi-bin/gamefly.cfg/php/enduser/std_adp.php?p_faqid=174&p_created=1178574019&p_sid=GxyHZQGi&p_accessibility=0&p_lva=37&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiZwX3Byb2RzPSZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWRpc3RyaWJ1dGlvbg**&p_li=&p_topview=1|title=Frequently Asked Questions|accessdate=2007-07-17|publisher=Gamefly.com-->
See also
References
External links
- GameFly's Official Site
- Interview with GameFly co-founder, Sean Spector
{{Infobox_Company|company_name=GameFly, Inc.|company_logo=|company_type=
Private company|company_slogan=|foundation=2002|location=
Los Angeles, California|products=[Video games for video game consoles] online video game
rental subscription service that specializes in providing games for Video game console and Handheld game console.
Similar to the
DVD rental subscription service Netflix, Gamefly sends games to subscribers via the
United States Postal Service in re-mailable, pre-paid mailers. (Non-US residents are ineligible for the service, as GameFly does not ship overseas.) The subscriber then can keep the games for as long as desired while paying the monthly fee, although the number of games is limited by the type of subscription plan chosen by the subscriber. Additionally, the user can create a
wikt:queue, known as the "GameQ", of up to 50 games. Upon returning the game to a GameFly distribution center, GameFly automatically ships out the next game in the "GameQ", making the process cyclical for as long as the user is a subscriber and updates his or her "GameQ". Customers typically expect delivery of their requested games within 2-5 days of shipment. If the received game disc or cartridge is damaged or unplayable for some reason, or if the wrong game was received, the customer can return it for a replacement or have the next item in their rental queue sent instead.
Subscribers can also purchase selected pre-played games at a reduced price should they choose to keep the game, in which case the jacket and instruction booklet will be subsequently mailed to them. Non-subscribers may also buy games, though not at a discounted price afforded to subscribers.
The process is all managed online, where the user must provide a
credit card as a form of payment and means of verification.
Also,
retail outlets such as
Best Buy offered "pre-paid" versions of GameFly for new subscribers (where they pay one month for two months worth of service), and gift certificates can be sent to friends and family -- although these require the people receiving the "pre-paid" pack or gift certificate to furnish a credit card as a means of verification and incurring future charges.
Rental offerings
Launched on September 8,
2002, GameFly offered 1000 titles for the Sony Computer Entertainment
PlayStation 2,
Microsoft Xbox, and the Nintendo GameCube. A few months after launch, GameFly began renting
Game Boy Advance games in addition to disc-based games. In November 2004, GameFly added Nintendo DS games to rent. On
March 21,
2005, GameFly added Sony PlayStation Portable (PSP) games to their offerings, and near the end of April 2005, GameFly also added Universal Media Disc movies.
GameFly also began offering Xbox 360 titles prior to the launch of the console in November of 2005. On July 6th, 2006, Gamefly offered games for Nintendo's
Wii and Sony's
PlayStation 3.
GameFly does not support older game systems, such as the Nintendo 64,
Super Nintendo,
PlayStation, or the Dreamcast. They also do not plan on adding
PC games to its catalog due to legal issues involving the requirement to install PC games onto the owner's hard drive.
Service plans
GameFly offers four different plans, depending on how many games are rented at a time. All plans are for unlimited games, meaning that the user is not charged on a per-game basis, but on a monthly basis.
One game out at a time costs $15.95 per month.
Two games out at a time costs $22.95 per month. (This is the most popular and promoted plan.)
The three game out at a time plan, which is only eligible to users in good standing for a duration of 60 days, costs $29.95 per month.
The four game plan, which is only available to eligible users in good standing for about 60 days as well, costs $36.95 per month.
Plans are priced using US dollars and sales tax is charged in most states.
GameFly provides email and phone customer service. Email customer service is available seven days a week with a 24 to 48 hour response window. Phone customer service is available Monday through Friday from 9am-1pm PST.
Criticism
GameFly has received criticism in the past due to the company having only one distribution center, in California. As of April, 2007 GameFly has operated a second distribution center located in Pittsburgh, PA.
Wait times may be reduced by using GameFly's "FastReturn®" program, in which customers return a game in the mail, the U.S. Postal Service scans the return and sends a confirmation to GameFly, and GameFly then sends the next available game in the customer's queue before they have received the game in their warehouse. This service is not available in all cities due to the fact that some post offices don't have the proper equipment to transmit scanned data to GameFly.
In the game rental services market, availability of games has been thought to be an issue. It has been theorized that after the Holiday season, for example, a drastic increase in the number of sign-ups sometimes causes a large number of games to be described as either "short wait" or "long wait." This can cause temporary delays in a subscriber's service, but the first game in a subscriber's queue will be sent as soon as its status changes to "available."
GameFly currently operates out of two distribution centers (
Los Angeles, CA and Pittsburgh, PA). While the California distribution center ships to all fifty states, Pittsburgh's center only currently ships to the following locations:
Gamefly has stated that more states will be added in the future.{{cite web|url=http://gamefly.custhelp.com/cgi-bin/gamefly.cfg/php/enduser/std_adp.php?p_faqid=174&p_created=1178574019&p_sid=GxyHZQGi&p_accessibility=0&p_lva=37&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiZwX3Byb2RzPSZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWRpc3RyaWJ1dGlvbg**&p_li=&p_topview=1|title=Frequently Asked Questions|accessdate=2007-07-17|publisher=Gamefly.com-->
See also
- :Category:Lists of games
- Video game
- Netflix
References
External links
- GameFly's Official Site
- Interview with GameFly co-founder, Sean Spector